T&C refunds policy
Refund policy
Products purchased from friendswebhosting.com may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by FRIENDS web hosting in accordance with the terms and conditions of the applicable product or service agreement (see here).
“Refund Period”, you may cancel a product at any time, but refunds are under some rules & conditions
No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
Annual Plans+ – Within 24 hours of the date of the transaction.when not plans activated
Monthly Plans*+ – Within 24 hours of the date of the transaction.when not plans activated
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Security products with remediation service cannot be refunded once a cleanup request has been submitted._
Refundable during first 24 hours if there are no bids.
Auctions Additional Categories
Refundable during the first 24 hours if there are no bids.
Expert Services
If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Get Started Service
If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 24 hours of the date of the transaction).
Friends web hosting IT Services
If IT Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 24 hours of the date of the transaction).
Annual Subscriptions: Non-refundable
Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.
Hosting Services
If a Hosting Service has already been performed, then it is non-refundable (if not yet performed,activated eligible for a refund within 24 hours of the date of the transaction).
SEO Services
SEO Services is a 12-month commitment; in order to receive best results, you are expected use the Services for the entire 12-month term.
For all SEO Services plans, you can cancel within 24 hours of the date of the transaction and receive a 75%l refund
When this service not performed/activated then receieve full refund any remaining months in your committed term, to your original payment method. No refund will be issues for the prior months.
Sitelock
You may request a refund within 24 hours from the date of transaction ONLY IF you have not yet activated the product.
Trustee Fees
Trustee fees are refundable if the domain was not successfully registered. Trustee fees, however, are non-refundable upon renewal.
Website Design Services
Web Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once first revision is completed. If not yet performed, eligible for a refund within 7 days of the date of the transaction. Once performance has begun, web service design is considered completed 15 days from the date of the transaction and will not be eligible for a refund thereafter.
Website Makeover Services: 30% cancellation fee when in progress, 50% cancellation fee when site design is delivered for review, non-refundable once complete.
Website Security
Refunds are only available within 7 days of purchase and will only be issued in cases where a manual malware removal was not completed.
WordPress plan
Refunds may be granted if the plan is cancelled prior to the end of the billing cycle and none of the credits have been used. If a Service has already been performed during the month, then that month is non-refundable (if not yet performed,activated eligible for a refund within 7 days of the date of the transaction). Future unused months of the services may also be refunded if the plan is cancelled and a pre-payment was made.
Products Not Eligible for Refunds
STANDARD REFUND TERMS
Products purchased from friends web hosting may be refunded only if canceled within 24 hours of the date of the transaction.
“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Hostinger in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:
New domain Registration: 1 Day(24 Hours)
Auto-Renewal (one-year): 2 Days (48 hours)
Auto-Renewal (multiple-year): 5 Days (120 Hours)
Manual Renewal: 2 days (48 Hours)
2. Exceptions
.COM : New Registration / Auto-Renewal / Manual Renewal –between 2 hours to 24 hours
.in : New Registration / Auto-Renewal / Manual Renewal –between 2 hours to 24 hours
.co.in : New Registration / Auto-Renewal / Manual Renewal –between 2 hours to 24 hours
.in.net : New Registration / Auto-Renewal / Manual Renewal –between 2 hours to 24 hours
3. Pre-Registrations
For gTLD pre-registrations, application fees are non-refundable*.
*For more information which we associated main sellers https://india.resellerclub.com/legal-agreements
https://manage.resellerclub.com/kb/node/186
PAYMENT METHODS WITH SPECIAL REFUND TERMS:
Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance.
Please be informed that products purchased using these payment methods can not be refunded to the original payment source:
The following payment method supports full refunds only:
REFUNDS FROM BALANCE
Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.
| Terms & conditions, refundable system details | ||||
| products & services | plan activated after not refundable | cancellation before activation of order with in 24 hours | refundable services plans | refunds pays |
| domain registration | plan activated after not refundable | sell domain in domains market until domain rights period, transfer to purchaser | ||
| domain parking ( in the server ) | cancel after activation with in 7days | 50% refundable | refunds will pay in a week after cancellation | |
| DNS management | cancel after activation with in 24 hours of the order date | 50% refundable | refunds will pay in a week after cancellation | |
| Premium DNS ( site secure with built-in DDoS protection, ) | plan activated after not refundable | |||
| Domain business mail (50 gb space per user ) | cancel after activation with in 24 hours of the order date | 75% refundable | refunds will pay in a week after cancellation | |
| Website space charges | cancel after activation with in 24 hours of the order date | 75% refundable | refunds will pay in a week after cancellation | |
| Domain privacy hide | plan activated after not refundable | |||
| *SSL ( secured socket layer ) primary | plan activated after not refundable | upgrade plan accepts; plan charge is deducts in upgraded SSL plan | ||
| *SSL ( secured socket layer ) positive | plan activated after not refundable | |||
| Comodo SSL * | plan activated after not refundable | |||
| Positive SSL wild card * | plan activated after not refundable | |||
| Extended-validation SSL ( Trusted Green address bar ) | plan activated after not refundable | |||
| *SL ( site lock ) ( important ) | plan activated after not refundable | |||
| *IP ( internet protocol ) ( important ) | plan activated after not refundable | |||
| IP 4 (shared IP, Dedicated IP) | plan activated after not refundable | |||
| *Code guard back up | plan activated after not refundable | |||
| DIY website builder tool | plan activated after not refundable | |||
| *Anti virus tool | plan activated after not refundable | |||
| unlimited domain mails plan(300gb) (Positive SSL ) | plan activated after not refundable | |||
| All web apps, projects, word press, etc.. free installation | ||||
| Website support products ( plugins, scripts,…) brands, versions, …quality, efficiency, base price charges | plan activated after not refundable | |||
| servers support products rental base | ||||
| *unlimited branch domains (10 gb space ) web apps separate ( WordPress ) ( Positive SSL ) | plan activated after not refundable | |||
| Website design 1 page 150/-₹ | plan activated after not refundable | |||
| *website management | cancel after activation with in 24 hours of the order date | 50% refundable | refunds will pay in a week after cancellation | |
| Google “G suite” basic 150₹per month | plan activated after not refundable | |||
| “G suite” market place products | plan activated after not refundable | |||
| “G suite” verification page | plan activated after not refundable | |||
| google “g suite” admin charges for brand ( 5 basic suite users) | plan activated after not refundable | administration can transfer to required person/organization | ||
| E commerce ( project different types ) 300$ to 1500$ | plan activated after not refundable | |||
| E learning ( projects different types ) | plan activated after not refundable | |||
| G suite administration (above 10)service charges | plan activated after not refundable | |||
| —> site design posting, admin charges per page ₹ 300/- for 1 time : every updates postings day per hour charges 50₹ OR 500 Mb postings OR clients works base plans * | plan activated after not refundable | administration can transfer to required person/organization | ||
| —> just design for clients website 10 pages setup, admin role to the clients-team : postings management by the clients , posting/publish management by clients | plan activated after not refundable | |||
| servers management 300 to 2000 per month as per brands work base | administration can transfer to required person/organization | 50% refundable | refunds will pay in a week after cancellation | |
| server-site supervision, DNS management charges | plan activated after not refundable | administration can transfer to required person/organization | ||
| Google cloud hosting | plan activated after not refundable | |||
| search engine optimization services | plan activated after not refundable | |||
| customers requires base provided products, charges are on depends different company rules, and their Terms & conditions . when customers gets through our services the terms & conditions, rules, products provides company agreement applicable to the customer just we are gets services charges . so here another company products sales prices is not our own | plan activated after not refundable | |||